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"IN THE MOMENT"
A rapidly growing area of data collection is getting fixed, tablet devices into retail outlets, hotels, airport departure lounges and similar locations, to facilitate customer service studies that deliver real-time results and insights to clients.
This ‘real time reporting’ has really excited us, as it offers a way to get to the heart of what the consumer is thinking and feeling, as it happens or just afterwards.
We have a number of solutions for "in the moment" research, whether this be mobile interviews through a short URL or QR code, or by using fixed "kiosk" style tablets or computers.
We can pass the data from the collection system to an online dashboard or reporting portal to ensure that your stakeholders can get up-to-date data and insight to increase satisfaction and ultimately, drive profits up too.